LuxLogic Warranty
LuxLogic warrants their Commercial and Industrial category of LED Light Fixtures (supplied by an authorized LuxLogic agent, dealer or reseller) will be free from any defects in materials and workmanship for a maximum period of 6 years and 5 years for their Architectural category of products from the date of original shipment from LuxLogic unless otherwise specified. This limited warranty is pro rated based upon date of purchase.
This limited warranty is void if the product is:
Installed or used improperly or otherwise not in accordance with the installation instructions or the product's performance specifications (whether intentionally or not, including without limitation, if the product is used at any time in an environment or operating range or subjected to electrical values in excess of those specified in the product's performance specifications or subject to power surges or spikes or corrosive environments) or not in accordance with any other instructions or restrictions prescribed by LuxLogic or any applicable standards or codes, such as but not limited to, those standards or codes of the National Electrical Code, Local Safety Authority or the Canadian Standards Association.
Altered or repaired other than as authorized in writing by LuxLogic.
Damaged due to Acts of God.
Damaged in transit or handling. (Please see “Damage Claims” in section below)
Please note that the accepted industry standard is that LED lighting fixtures will have a light loss factor of approximately 12-20% at the maximum operating time over the course of the warranty period.
No Assurances as to Results:
Buyer acknowledges that no guarantees or assurances have been made as to the results that may be obtained from the use of the products sold hereunder whether used singly or in combination with other products..
How to Obtain Warranty Service:
In order to take advantage of this limited warranty, the Customer must first
contact LuxLogic rma@luxlogic.ca to obtain an RMA # to return the allegedly defective product to LuxLogic in accordance with the "Return Material Authorization" policy set forth below within the specified warranty time period.
At LuxLogic’s option and after investigation and inspection, any product proven to be defective within the warranty periods described above will either be repaired, replaced, or credited.
Any credits issued are prorated over the warranty period. Any credits issued may only be used towards the purchase of new and/or replacement fixtures. All credits expire within 6 months. LuxLogic reserves the right to replace defective fixtures or components utilizing the same or functionally similar products that are new, repaired or reconditioned.
Luxlogic will not honor any warranty claim within the warranty period without prior written approval. LuxLogic’s obligations under this limited warranty do not include any other costs or expenses, such as, any costs or expenses of
removal or reinstallation whatever the cause or however incurred or imposed (for example and without limitation, labour costs or expenses, administrative costs).
All returned material must be accompanied by a "Return Materials Authorization" number. Any merchandise returned unaccompanied by this
authorization number will be refused. The RMA is only valid for 30 days.
All RMA requests must be accompanied by pictures, part numbers, quantities, the original P.O. # and Invoice #, and a description of the issue(s).
Materials must be returned in the original factory sealed cartons in sellable
conditions.
Returns must be made "freight prepaid" to LuxLogic Inc. and FOB destination.
Damage Claims:
All carriers assume responsibility for both apparent and concealed damages
sustained in transit. The Title passes to the Purchaser upon delivery by us to
the carrier. It is the responsibility of the customer to inspect and check any
material upon receipt. Any visible shortages and/or damages concealed or
otherwise should be noted on the carrier’s PRO bill and a claim filed within the
prescribed period dictated by the carrier. Failure to enter a claim within the
prescribed limits of the carrier can nullify any such claim.
Short Shipments:
Requests for short shipments must be made within 5 days of receipt.
